We have been reviewing all of our processes and changed where necessary or appropriate to reduce risk to ourselves, each other, our customers, suppliers and our families.
From the beginning, Online set out a range of comprehensive changes, with regular updates, here we demonstrate how we are continuing to keep safe(r) by further reducing risk and exposure.
We would normally explain such changes through a depot meeting,clearly this is not practical at present.
Remember this is everybody’s responsibility for our own safety. You can make the difference. Please feel free to recommend changes or improvements and raise any concerns rapidly.
- Staffing reduced from 48 to 12 (with controlled return to work).
- Some staff working from home where possible or in much less populated environments.
- Non-essential staff been furloughed.
- Travel to work - no staff are currently using public transport, a bike loan scheme will be made available if required.
- Deliveries (in to us and at our customers) not sharing pens, distancing, non-contact deliveries being actioned.
- Banking - cheque deposits being posted or deposited by phone, negating requirement to visit bank in person. Customers being encouraged to pay by BACS, card of DDM, not cash or cheque.
- Kitchen supplies being delivered by ASDA, contactless.
- Pens - good supply available, encourage to only use own and not share.
- Tea making facilities on each floor to reduce use of kitchen.
- Water bottles provided for all staff to reduce need to buy drinks locally when travelling.
Reducing Proximity - Spacing
- Delivery starting times have been staggered to reduce the numbers of people in the depot at any time.
- Driver checks are being completed away from site.
- Desk distancing in place with use of desk screens where desks are facing (with option to change position).
- Only 2 people allowed in trade counter / kitchen at Barking.
- Front door is locked, bell in place to gain controlled access (for staff and visitors).
- Practising distancing in common areas at work.
- Handrails, door handles and kitchen surfaces being disinfected three times per day.
- Cotton towels removed from washrooms and replaced with paper towel dispensers and hot air hand dryers.
- Soap dispensers fitted.
- All visitors and staff instructed to use alcohol hand gel (or wash hands) on arrival.
- Hand gel station placed outside front door.
- Hand gel issued to all staff for use at home and work (2 x 500ml bottles with replacements readily available).
- Gloves, hand gel readily available and being encouraged.
- Masks available on request, particularly if staff using public transport.
All vans (and forklifts) to have interior (by the driver) steering wheel and handles wiped down with disinfecting fluid before and after use (only exception is when you are, and will be the only user of that van).
- Non-contact thermometers in place at entrances to check for any signs of fever.
- Regular updates and reviews of our processes areundertaken with changes and news published on noticeboards, emails and verbally.
- Checks are regularly made with any non-conformancespointed out.
- Deliberate and continued non-compliance will result infurther action.
- Video meetings taking place instead of in person.
- Customer and supplier visits are made only byexception.
- Staff (and family) with symptoms.
- Those working that show or feel any symptoms (or their immediate families do) are being instructed to shield at home for 7/14 days.
- This period is at full pay to ensure that nobody is tempted for financial reason not to declare such symptoms.
Returning to work
- Return to work reviews continue to be conducted for all following a period of sickness or isolation.
- Pre-return from furlough training sessions are being held at WA in small groups to introduce new measures and ensure all areinformed and happy, staggered return dates are being agreed.
- Intention is to prevent increased numbers do not disproportionately increase risk.
Help for the concerned and vulnerable (or those with vulnerable family)
Where appropriate, discussions and arrangements are inplace where this has been the case with a number of cases having beenaccommodated.
Consultation and Raising Concerns
Anyone is encouraged to question or suggest amendmentsand improvements to the above to their manager.