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Frequently Asked Questions

What oil / lubricant do I require?

Due to the varying types of engines and machines out there, we understand that picking the perfect product can be daunting. However, we have taken all of the confusion out of this process by having a Total Lub Advisor . Even if you can’t find a product on our website, you can always contact us to find out if we have it in stock.

What payments methods do you accept?

We accept credit and debit cards (excluding Amex), Direct Debit and payments by phone.

Do you accept refunds?

Unfortunately, due to the nature of the products we sell, we currently don’t accept refunds.

How can I change or cancel my order?

Since we aim to deliver your products as soon as possible, please alert us of any amendments to your order at the first opportunity. To do this, simply give us a call us on 020 8507 0123 and we will do our best to accommodate your needs.

Where do you deliver to?

We currently deliver to all of mainland UK. For any deliveries to Highlands and Islands, please email us for a quote. If you purchase goods and we do not deliver in your area – we will send a full refund straight away. If you are unsure, please contact us to check.

How long will my order take to get to me?

We offer next day delivery as standard and can often supply same day if required. For bulk fuel deliveries – please allow up to 48 hours

I live in a remote location, will you still deliver to me?

If your delivery address resides within mainland UK, we will be able to reach you. If there are any potential difficulties in delivering to you, please notify us.

Can't find the answer to your question? Call us on 020 8507 0123