Customer Service Advisor

Company Overview

Online Lubricants is a fast-growing oil distributor covering London and the South East who believes in challenging industry standards when it comes to delivering outstanding customer service.  

Established 25 years ago, we have a wealth of industry experience and have demonstrated 20% year on year growth. We have ambitious plans to continue growing our business and require likeminded colleagues to join our company and be a part of these very exciting times.

We are looking for an enthusiastic and self-motivated sales professional to join our excellent Customer Services team.

Why join Online Lubricants?

  • A fast-growing business with a clear pathway for career progression
  • Forward thinking and innovative company who embrace new ideas
  • We invest heavily in staff development and training
  • We believe in working hard and playing hard
  • A fantastic opportunity to join the leading oil distribution company in London and the South East
  • We enjoy regular team/company events and nights out


  • Receive incoming calls dealing with all customer orders and queries
  • Managing internal relationships with sales reps, drivers, staff and being a reliable point of contact in the office
  • Identifying opportunities to cross sell and up sell Online Lubricants’ full product range
  • Building long lasting business relationships with existing and new customers
  • Consistently providing outstanding customer service, increasing customer retention levels
  • Ability to think quickly and make decisions in a busy environment
  • Calling potential leads and coordinating appointments for the field staff
  • Communicating with our accounts department in relation to our customers account status

Experience Required / Qualifications

  • 12+ months experience in a similar role - desirable
  • Excellent communication skills – both verbal and written
  • Excellent IT skills
  • Experience in negotiating with customers – Desirable
  • Good team player
  • Be flexible and work around our customers
  • Willingness to learn technical information based around our business
  • Full Training provided
  • Above all, excellent attitude and willingness to learn are essential

No recruitment agencies please

Contract Type

Full Time: Monday to Friday


£18,000 - £22,000 basic salary + performance bonus





Account Manager
Account Executive
Customer Service
Sales Executive