Customer Service Advisor

Online Lubricants is a fast-growing oil distributor covering London and the Southeast who believes in challenging industry standards when it comes to delivering outstanding customer service.

Established 28 years ago, we have a wealth of industry experience and have demonstrated significant growth in recent years. We have ambitious plans to continue growing our business and require likeminded colleagues to join our company and be a part of these very exciting times.

Why join Online Lubricants?

  • A fast-growing business with a clear pathway for career progression
  • Forward thinking and innovative company who embrace new ideas
  • We invest heavily in staff development and training
  • We enjoy regular team/company events and nights out

Responsibilities

  • Receive incoming calls dealing with all customer orders and queries
  • Managing internal relationships with sales reps, drivers, staff and being a reliable point of contact in the office
  • Identifying opportunities to cross sell and up sell Online Lubricants’ full product range
  • Building long lasting business relationships with existing and new customers
  • Consistently providing outstanding customer service, increasing customer retention levels
  • Ability to think quickly and make decisions in a busy environment
  • Calling potential leads and coordinating appointments for the field staff
  • Communicating with our accounts department in relation to our customers account status

Experience Required / Qualifications

  • 12+ months experience in a similar role - desirable
  • Excellent communication skills – both verbal and written
  • Excellent IT skills
  • Experience in negotiating with customers – Desirable
  • Good team player
  • Be flexible and work around our customers
  • Willingness to learn technical information based around our business
  • Full Training provided
  • Above all, excellent attitude and willingness to learn are essential

No recruitment agencies please

Contract Type

Full Time: Monday to Friday

Salary

£18,000 - £22,000 basic salary + performance bonus

Location

Barking

Deadline

Tags

Account Manager
Account Executive
Customer Service
Sales
Sales Executive
Telesales
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